FAQ

Frequently asked questions

Shipping & delivery

How much is shipping? Free, Australia-wide, on every order.

How long will my order take? Orders are processed in 1–3 business days, and most arrive within 7–15 business days — always with tracking.

Will I get tracking? Yes, every order is fully tracked.

Products & sizing

How do I choose the right size? Each product page has a size guide based on your dog's weight or measurements. Between sizes? Size up — or email us and we'll help.

Which product is right for my dog? The Mobility Lift Harness is our go-to for senior, arthritic or recovering dogs. Pair it with Anti-Slip Paw Grips for hard floors and an Orthopedic Sofa Bed for restful recovery.

Are these medical devices? Our products are supportive aids, not medical devices. For any health condition, we recommend checking with your vet.

Orders & returns

What's your guarantee? A 30-Day Happiness Guarantee — if it's not right, we'll refund or replace it.

How do I return something? Email hello@beauhound.com.au with your order number and we'll guide you.

How can I contact you? Email hello@beauhound.com.au — we reply within 1 business day.